In April 2026, KM Malta Airlines achieved a strong Customer Satisfaction score (CSAT), with 92% of passengers expressing satisfaction with their experience. Passengers highlighted Business Class dining and crew hospitality as our strongest aspects.
2026
| Month | Customer Satisfaction | On-Time Performance |
|---|---|---|
| January |
92%
|
84%
|
| February |
93%
|
88%
|
| March |
93%
|
93%
|
| April |
92%
|
89%
|
2025
| Month | Customer Satisfaction | On-Time Performance |
|---|---|---|
| December |
93%
|
88%
|
| November |
92%
|
87%
|
| October |
91%
|
76%
|
| September |
89%
|
75%
|
| August |
91%
|
84%
|
| July |
90%
|
84%
|
| June |
89%
|
85%
|
| May |
89%
|
88%
|
| April |
85%
|
89%
|
Customer Favourites
On-Time Performance
"One of the best experiences I have ever had on a flight. I would fly with KM Malta Airlines again in the future just for the service we received on this flight. Beautiful and smooth landing from the flight deck as well."
Business Class Dining
"The meals were delicious, varied in choice, beautifully presented, and perfectly prepared. The best airline food we have ever had! It was a lovely touch to serve a selection of Maltese goat cheeses and warm bread."
Crew & Hospitality
"The crew were absolutely incredible. Their warmth and hospitality made us feel like we were already in Malta. It’s rare to come across a crew that not only provides excellent service but also shares such genuine passion for their airline."
